We are committed to resolving your concerns promptly.
Email us at care@goterpay.com or call 8369628384 with your transaction ID and issue details.
For bill payment (Bharat Connect) related complaints, you may raise a service complaint through our platform and track its status. Bharat Connect is an RBI-conceptualised, NPCI-driven system ensuring assured and interoperable bill payments.
If not resolved within the stipulated time, escalate to our Grievance Officer at care@goterpay.com.
