Goter Pay
Have a question, need help with a transaction, or want to raise a grievance? Reach out to us — our team is happy to help.
Customer support
Goter Web Private Limited
Support: care@goterpay.com
General: info@goter.in
Phone / WhatsApp: +91 90043 88135, +91 83696 28384
Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Our office
GOTER WEB PRIVATE LIMITED
HD-434, NESCO IT Park, 10th Floor, Building 4, Western Express Highway, Goregaon East, Mumbai, Maharashtra – 400063, India.
CIN: U61900MH2024PTC432683
GSTIN: 27AALCG5163G1ZF
PAN: AALCG5163G
Grievance officer
In line with applicable regulations, complaints that are not resolved through normal support can be escalated to our Grievance Officer:
Grievance Officer — Goter Web Private Limited
Email: care@goterpay.com
Phone: +91 83696 28384
Registered office: HD-434, NESCO IT Park, 10th Floor, Building 4, Western Express Highway, Goregaon East, Mumbai, Maharashtra – 400063, India.
For transaction issues
Please keep your transaction ID ready (available on the transaction details screen in the app) so we can assist you faster. You can also raise a dispute directly from the transaction details screen for eligible transactions.
Last updated: July 14, 2026